All Systems Operational

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Workspace ONE Intelligence | Workspace ONE Access | Horizon Cloud

Visit status.workspaceone.com for a comprehensive view of Workspace ONE service status and to subscribe to incident status notifications. This page, status-uem.workspaceone.com, is being deprecated. Existing notification subscriptions have migrated to the new Workspace ONE status page.

If you believe you are experiencing an issue that is not reflected in the status page and need additional assistance, please visit https://support.workspaceone.com.

 

Global Services Operational
My Workspace ONE Operational
AutoDiscovery Operational
Cloud Notification Services (for ENS) Operational
App Wrapping Operational
AWCP (for APNs) Operational
Console SMS Integration Operational
SMTP Operational
VMware Seeded Apps (Workspace One Launcher) Operational
United States Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Workspace ONE ENS2 Operational
Germany Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Workspace ONE ENS2 Operational
Japan Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Workspace ONE ENS2 Operational
United Kingdom Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Workspace ONE ENS2 Operational
Australia Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Canada Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Singapore Operational
Workspace ONE UEM Operational
Workspace ONE Assist Operational
Hong Kong Operational
Workspace ONE UEM Operational
India Operational
Workspace ONE UEM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workspace ONE UEM is scheduled to undergo maintenance on September 25th, 2021.

Maintenance Window:
• Start: Saturday, September 25th, 2021, 05:00 UTC
• End: Saturday, September 25th, 2021, 09:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Posted on Sep 17, 17:16 EDT
Workspace ONE UEM is scheduled to undergo maintenance on September 27th, 2021.

Maintenance Window:
• Start: Monday, September 27th, 2021, 01:00 UTC
• End: Monday, September 27th, 2021, 05:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Posted on Sep 17, 17:26 EDT
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 14:37 EDT
Update - We are continuing to investigate this issue.
Sep 21, 14:23 EDT
Update - We identified and performed necessary operational steps to fix the issue, All systems are online and operational.
Sep 21, 12:08 EDT
Investigating - WorkspaceONE Assist Germany Production facing degraded performance, we are investigating the issue
Sep 21, 11:42 EDT
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 21, 12:10 EDT
Identified - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 21, 11:55 EDT
Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 21, 11:26 EDT
Investigating - VMware Workspace ONE is investigating reports of email issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 10:52 EDT
Resolved - VMware Workspace ONE detected issues which may have impacted the availability a subset SaaS environments. These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. VMware Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage VMware Workspace ONE Support for further assistance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 21, 10:01 EDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 19, 23:27 EDT
Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 19, 23:16 EDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 17, 05:33 EDT
Investigating - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 17, 04:58 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 09:13 EDT
Monitoring - VMware Workspace ONE has performed Database failover and noted partial recovery.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 09:05 EDT
Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 08:29 EDT
Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 15, 07:57 EDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.