VMware Workspace ONE UEM Status

All Systems Operational

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Workspace ONE Intelligence | Workspace ONE Access | Horizon Cloud

Visit status.workspaceone.com for a comprehensive view of Workspace ONE service status and to subscribe to incident status notifications. This page, status-uem.workspaceone.com, is being deprecated. Existing notification subscriptions have migrated to the new Workspace ONE status page.

If you believe you are experiencing an issue that is not reflected in the status page and need additional assistance, please visit https://support.workspaceone.com.

Global Services Operational

My Workspace ONE Operational

AutoDiscovery Operational

Cloud Notification Services (for ENS) Operational

App Wrapping Operational

AWCP (for APNs) Operational

Console SMS Integration Operational

SMTP Operational

VMware Seeded Apps (Workspace One Launcher) Operational

United States Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Germany Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Japan Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

United Kingdom Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Australia Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Canada Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Singapore Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

India Operational

Workspace ONE UEM Operational

United States Govcloud Operational

Workspace ONE UEM Operational

Workspace ONE ENS2 Operational

SMTP Operational

Cloud Notification Service (for ENS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE ENS Maintenance - Database Upgrade - US Region Aug 27, 00:30-03:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 1, 00:38 EDT

Scheduled - Workspace ONE ENS will be undergoing database upgrade during this time for ENS US Region.

Impact:
Service will be inaccessible and incoming new email notifications will not be delivered during this maintenance window.

Expected downtime:
2-3 hours
Aug 1, 00:37 EDT

Past Incidents

Aug 18, 2022

Workspace ONE UEM: 20220818 - SG01 - Connectivity issues / Singapore (Full Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Aug 18, 02:03 EDT

Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 18, 01:59 EDT

Workspace ONE UEM: CN510 - Performance Issues / Singapore(Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Aug 18, 01:38 EDT

Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Aug 18, 01:18 EDT

Aug 17, 2022

No incidents reported.

Aug 16, 2022

Workspace ONE UEM: Service Availability Issue / United States (Partial Region)

Resolved - These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 16, 17:54 EDT

Monitoring - VMware Workspace ONE has noted service recovery and improved stability with affected SaaS environments.

Operations teams will actively monitoring the platform for continued stability.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 16, 17:40 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 16, 17:12 EDT

Update - VMware Workspace ONE continues to experience availability issues.

Administrators cannot access management portals and end-users cannot enroll/check-in/check-out devices or request new applications or managed content from VMware Workspace ONE UEM.

Operations teams have identified an issue with storage infrastructure which persists after following standard remediation protocols.
The issue has been escalated and is actively being investigated.
Aug 16, 16:25 EDT

Investigating - VMware Workspace ONE is investigating reports of availability issues impacting a subset of customers.
Operations teams have identified an issue with underlying storage hardware and escalated the issue with storage support teams.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 16, 15:53 EDT

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Workspace ONE UEM: SMS outage / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Aug 5, 11:46 EDT

Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively monitor before we mark this as closed.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 11:31 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 10:34 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

At this time the impact appears to be isolated to US numbers (+1 country code). Phone numbers from other regions have not seen an impact.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 09:18 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 08:40 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 07:50 EDT

Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Aug 5, 06:41 EDT

Investigating - VMware Workspace ONE is investigating reports of issues with SMS services. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Aug 5, 05:28 EDT

Aug 4, 2022

No incidents reported.