VMware Workspace ONE UEM Status

All Systems Operational

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Workspace ONE Intelligence | Workspace ONE Access | Horizon Cloud

Visit status.workspaceone.com for a comprehensive view of Workspace ONE service status and to subscribe to incident status notifications. This page, status-uem.workspaceone.com, is being deprecated. Existing notification subscriptions have migrated to the new Workspace ONE status page.

If you believe you are experiencing an issue that is not reflected in the status page and need additional assistance, please visit https://support.workspaceone.com.

Global Services Operational

My Workspace ONE Operational

AutoDiscovery Operational

Cloud Notification Services (for ENS) Operational

App Wrapping Operational

AWCP (for APNs) Operational

Console SMS Integration Operational

SMTP Operational

VMware Seeded Apps (Workspace One Launcher) Operational

United States Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Germany Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Japan Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

United Kingdom Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Workspace ONE ENS2 Operational

Australia Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Canada Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Singapore Operational

Workspace ONE UEM Operational

Workspace ONE Assist Operational

Hong Kong Operational

Workspace ONE UEM Operational

India Operational

Workspace ONE UEM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Maintenance September 25th, 2021 / USA (Partial Region) Sep 25, 01:00-05:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on September 25th, 2021.

Maintenance Window:
• Start: Saturday, September 25th, 2021, 05:00 UTC
• End: Saturday, September 25th, 2021, 09:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Posted on Sep 17, 17:16 EDT

Workspace ONE UEM: Maintenance September 27th, 2021 / USA (Partial Region) Sep 26, 21:00 - Sep 27, 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on September 27th, 2021.

Maintenance Window:
• Start: Monday, September 27th, 2021, 01:00 UTC
• End: Monday, September 27th, 2021, 05:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Posted on Sep 17, 17:26 EDT

Past Incidents

Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

WorkspaceONE Assist Germany Production facing degraded performance

Resolved - This incident has been resolved.
Sep 21, 14:37 EDT

Update - We are continuing to investigate this issue.
Sep 21, 14:23 EDT

Update - We identified and performed necessary operational steps to fix the issue, All systems are online and operational.
Sep 21, 12:08 EDT

Investigating - WorkspaceONE Assist Germany Production facing degraded performance, we are investigating the issue
Sep 21, 11:42 EDT

Workspace ONE UEM: CA01 - SMTP issues / Canada (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 21, 12:10 EDT

Identified - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 21, 11:55 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 21, 11:26 EDT

Investigating - VMware Workspace ONE is investigating reports of email issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 10:52 EDT

Workspace ONE UEM: CN628 - Connectivity issues / Canada (Partial Region)

Resolved - VMware Workspace ONE detected issues which may have impacted the availability a subset SaaS environments. These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. VMware Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage VMware Workspace ONE Support for further assistance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 21, 10:01 EDT

Sep 20, 2021

No incidents reported.

Sep 19, 2021

Workspace ONE UEM: CN1076 - Connectivity issues / Canada (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 19, 23:27 EDT

Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 19, 23:16 EDT

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Workspace ONE UEM: DE - Console Slowness / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 17, 05:33 EDT

Investigating - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 17, 04:58 EDT

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Workspace ONE UEM: DE01 - Performance issues / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 09:13 EDT

Monitoring - VMware Workspace ONE has performed Database failover and noted partial recovery.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 09:05 EDT

Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 08:29 EDT

Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 15, 07:57 EDT

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.